Shipping & Returns

Our estimated processing time is 2-3 business days + shipping time.
Once your order has been processed, you will receive a tracking number via email. For all delivery times and delays, you will need to contact the courier company.

AUSTRALIA WIDE SHIPPING

  • $10.00 – Standard Shipping: 1-7 business days.
  • $19.95 – Express Shipping: 1-3 business days.
  • Spent over $250 – Free Standard Shipping: 1-7 business days.

Orders received over a weekend will be processed on the following Monday. Orders made on a public holiday will be processed the following business day.


WORLDWIDE SHIPPING

  • $30 – DHL Express Shipping: 3-5 business days.
  • Spent over $250 – Free Standard Shipping: 3-5 business days.

Orders received over a weekend will be processed on Monday. Orders received after 11am AEST will be processed the next business day.

 

RETURNS & EXCHANGES

Returns and exchanges are not accepted based on crystal characteristics or on change of mind. We do not allow refunds or exchanges on any sale items. If you have any questions about a crystal, do not hesitate to contact us through our contact us page or our social channels. We are always here to help.

All crystals are natural minerals and are hand cut to highlight their unique crystalline structure. They are all made to be beautifully imperfect. Each piece are unique, one off pieces that may contain tiny fissures and pits. Please be aware that images may not completely capture all the unique qualities of the crystal. Expect to find beautiful inclusions and special markings within it’s crystal structure.

All items are carefully inspected and packed with love and care. We do our best to ensure your item arrives safely. On the rare occasion, accidents may occur during transit.

For any breakages, please email info@matzu.com.au with your order number and photo along with your query, within 7 days of receiving your parcel.

Refunds and store credits which does not not include crystals, will be issued at the discretion of matzu. Once items are received, refund will be processed within
7-10 business days. Return shipping charges on refunds or exchanges will not be reimbursed. We recommend using registered mail to return an item and purchasing insurance for a small amount to cover any damage that may occur during transit. We are not liable for items that are sent back broken or damage during the return transit. Such returns/exchanges may not be processed.